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Shipping

It's not uncommon for carriers to mark a package as delivered before it actually arrives. When this happens, it can take up to 48 hours for packages to arrive. We ask you to:

  • Ensure your shipping address is correct in your confirmation email.
  • Ensure the package wasn’t accidentally delivered to an area other than your mailbox or front door, neighbors, or a front desk.
  • Check the tracking link for a notice of an attempted delivery and follow the steps to retrieve your package.

 

If you still can’t find your delivery, please contact our customer service team at 740-552-5186.

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We currently deliver within the contiguous United States, Alaska, and Hawaii.

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Orders are shipped via UPS Ground, FedEx Ground, or USPS Priority Mail within 2 business days (Monday - Friday) of receiving the order. For most contiguous USA, you should receive your order within 2-5 business days after it has shipped.

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